Refund & Cancellation Policy

Every gift page is custom-made from your content and delivered electronically. This is how cancellations and refunds work, and how that fits with South African consumer law.

1. The 7-day cooling-off right

The Electronic Communications and Transactions Act (ECTA) gives consumers a 7-day cooling-off right on many online purchases. It does not apply to goods made to your specification or clearly personalised, nor to digital content once you have started using it. Because each gift page is built individually from the name, message, photos and song you supply, the cooling-off right generally falls away once we have started making it.

2. Cancelling before we start

If you contact forevernoteza@gmail.com before we have begun building your page — usually within a few hours of ordering — we will cancel it and refund you in full.

3. If something is wrong on our side

If the page does not work, or a physical card arrives damaged or faulty, tell us within 14 days. We will fix it or refund that item, at your choice — consistent with the implied warranty of quality under the Consumer Protection Act.

4. Changing your gift after payment

Your gift page is yours to edit. The order confirmation carries an “Edit this page” link that lets you change the recipient, message, photos, song and dates up to five times. The design and tier stay fixed. Once those five changes are used, email forevernoteza@gmail.com and we will help where we reasonably can.

For the name (or address) printed on a physical card, send us a note from the order page while the card is still being prepared — we will use it before the card is posted.

5. Physical cards

• A faulty or damaged card can be returned within 14 days for repair, replacement or refund — your choice under the Consumer Protection Act.
• We cannot accept the return of an undamaged personalised card, as it cannot be resold.
• If a courier loses your card in transit, we will re-send it or refund that item.

6. Packaging and delivery timing (physical tiers)

Physical orders are packaged and handed to the courier within 3–4 business days of the order being confirmed. Delivery then typically takes a further 3–4 business days, depending on the courier (Pargo, PUDO or Aramex) and your location. If we miss this combined window on our side, you can request a full refund for that order — email forevernoteza@gmail.com with your order number.

7. How refunds are paid

Approved refunds are made to the original payment method, normally within 5–10 business days of approval. Delivery fees are refunded only where the whole physical item is refunded or was never dispatched.

8. How to ask

Email forevernoteza@gmail.com with your order number (it starts with FN-) and a short description of the problem. We aim to respond within 2 business days.

9. Your statutory rights

This policy does not limit your rights under the Consumer Protection Act, 2008 or ECTA.